Cancellation insurance

You may have to cancel or shorten your holiday due to an unexpected event.

Consider cancellation insurance and have peace of mind: any cancelled nights will be reimbursed with no excess!

The benefits of our cancellation insurance:

No excess


All claims contract

Reimbursement in 48 hours

Management in your language







Examples of cases in which cancellation insurance operates

• Personal issues (death in your family, burglary during your stay, leave cancelled by your employer, etc.)
• Vehicle breakdown.

How do I get cancellation insurance?

• Subscribe to Axelliance cancellation insurance when you make your booking.
• All the people listed at the time of booking will be able to benefit.

How can I be reimbursed in the event of cancellation?

1. Contact the campsite immediately to inform them of your cancellation.

2. Declare your cancellation to Axelliance by filling out this form.

Send the completed form with all the necessary documents within 3 working days:
– by email:
– by post: Axelliance Conseil – Pôle HPA
Service Indemnisation & Accompagnement Client
Immeuble Les Topazes
92 cours Vitton
69456 LYON Cedex 06

General Provisions

Download the General Provisions for the Cancellation Guarantee: Click HERE.