Here are some answers to the most frequently asked questions by our customers:
How to reserve your stay at La Plaine Tonique
Online, by clicking on “Reserve online”: choose your type of rental or campsite pitch, fill out the form and submit it with your credit card.
You will receive a booking confirmation or refusal as soon as possible.
By email: firstname.lastname@example.org
Request information by phone: our reception staff are at your disposal on +33 (0) 4 74 30 80 52.
How can I cancel my stay?
Please inform campsite reception of your cancellation as soon as possible by email at email@example.com or by phone on +33(0)4 74 30 80 52. If you have subscribed to cancellation insurance, we invite you to declare your cancellation to Axelliance. If you have not subscribed to cancellation insurance and the reason for your cancellation is not recognized in the General Terms of Sale, there is no refund.
I know the campsite, can I choose a particular pitch?
When booking, you can state which sector you want to be in. We will then allocate you the pitch that is best suited to your requirements subject to availability.
What time can I arrive and access my rental accommodation? My campsite pitch?
Arrivals are between 4pm and 7.30pm for rental accommodation, and between 2pm and 7.30pm for pitches.
We might arrive very late. What happens if reception is closed?
In the event of late arrival, please inform campsite reception on+33(0)4 74 30 80 52 before 7pm. On arrival, the security team at the site entrance will welcome you and give you the keys to your rental accommodation or the number of your pitch. You can check-in at campsite reception the following morning.
By what time do I have to leave my rental accommodation/pitch?
Departures are between 8am and 10am for rental accommodation, and between 9am and 12pm for pitches.
Can I park my car next to the rental accommodation?
Yes, you can park up to one vehicle. There is a charge for any additional parking spaces.
Should I bring my own sheets? Are there any blankets?
Sheets are not provided. Sets of sheets are available at an additional cost. If you require sheets, please specify this when you make your reservation.
Blankets are provided.
Is the rental accommodation air-conditioned?
Are televisions provided in the rental accommodation?
Are pets allowed?
Pets are only allowed on the campsite pitches (up to two per pitch). They are not allowed in the rental accommodation. The presence of pets is subject to an additional charge. Please consult the rates before you book your pitch. Category 1 & 2 animals are not allowed. You must have your animal’s up-to-date vaccination card with you during your stay. Pets must be kept on a leash at all times, bags for picking up waste are available at the campsite reception. Pets are not allowed on the beaches.
Can I bring my barbecue?
Barbecues on stands are allowed, except on the beaches and close to beach games. They must not be more than 10 amps.
Regulations relating to the use of barbecues apply to the entire site. Smoke should not disturb neighbours.
Are visitors allowed?
You can receive visitors. However, visitors must park outside the campsite (in the visitors’ car park) and pay for access to the site (either the beach rate or the beach and water park rate).
If visitors wish to stay on your pitch or in your rental accommodation (subject to its capacity), you must accompany them to campsite reception, so that they can pay for the night(s) and the tourist tax. The visitor(s) will then receive a campsite bracelet entitling them to access to the water park during their stay.
How can I access the site without a vehicle?
La Plaine Tonique is one hour from Lyon Saint Exupéry airport and one hour 30 minutes from Geneva airport. You can take the train to Bourg-en-Bresse from these airports, and then the coach to Montrevel-en-Bresse (the Leisure Centre or Caisse d’Epargne Bank stop).
Airports: www.lyonaeroports.com and www.gva.ch
By train: www.voyages-sncf.com
By coach: www.keolisvaldesaone.com
Once you are here, everything is within walking distance: supermarkets, bakeries, post office, shops, pharmacies, medical centre, etc.
What payment methods does the campsite accept?
Credit card (CB, Visa, Mastercard) online or on-site
Bank transfer. IBAN: FR76 1007 1010 0000 0020 0405 779 / BIC : TRPUFRP1 (Régie Avances et Recettes Plaine Tonique Base Malafretaz)
French cheques, made payable to “Régisseur de recettes Base de Loisirs”
Cash (on-site or by cash mandate) with a maximum of €300 per stay on dates different (French law art. 19 LFR 2013).
ANCV holiday vouchers.
Bank charges will be paid by the customer.
Is there a cash point machine?
In the village of Montrevel-Bresse, 5/10 minutes’ walk – 2 minutes by car. 4 cash points
Where can I buy a fishing license?
At Agri Sud-Est in Montrevel-Bresse (opposite the Caisse d’Eparge Bank)
How old do children have to be to access the water park unaccompanied?
10 years-old, with no exceptions.
Are my shorts style swimming trunks allowed in the water park?
No. Only swimsuits are allowed.
Are paid-for activities in the water park reimbursed in the event of cancellation?
Yes, but only on presentation of a medical certificate.
Is the water park open in the low season?
The water park’s heated pool is open from 26 March to 16 September 2018. The outdoor pools, interactive water features and slides are open on the weekends of 16, 23 and 30 June and every day from 3 July to 2 September 2018. Opening times are available in the online Campsite brochure.
Are motor boats allowed?
No. Only boats without motors are allowed, and in accordance with the designated boating areas.